Electronic Records Research 1997: Resource Materials

• Doc. Mgt./ IR Issues & Problems
  • SEARCHING FOR & LOSING INFORMATION
    • IR reduces productive time by 10% or more
    • Lost info. delays tasks & can lead to incomplete or inferior work product
    • IR problems lead to ?work arounds? that get the work done, though not necessarily in the right way
    • Lost info. leads to re-work
  • INEFFECTIVE SHARING
    • Leads to unnecessary replication
    • Deprives organisation of benefit of its cumulative knowledge
  • ORGANISATIONAL RESISTANCE TO ADOPTING DOC. MGT. & IR TECHNOLOGY DUE TO
    • Budgetary constraints
    • Bureaucratic inertia
    • Absorptive capacity issues
  • FRAGMENTED SYSTEMS = FRAGMENTED & AD HOC DOCUMENT CAPTURE PROCESS