Electronic Records Research 1997: Resource Materials

Knowledge Bank:

• To help staff extend networks and partnerships beyond time & distance boundaries
• To enable Bank clients to reach into organisation for variety of assistance and expertise
• To allow development knowledge to flow where it's needed

Real-World User Needs

• Longstanding needs reflected in numerous info./knowledge management requirements studies
  • Access in real-time to Bank ?store of knowledge?
  • Access to ?store of knowledge? from the field
  • Clients able to record their views about (annotate) works-in-progress
  • Make info. collected in field widely available to others in Bank