Electronic Records Research 1997: Resource Materials

Situation Today

Situation Today

• Records management policies are in place
• However, filing (storage) of documents is fragmented
  • division, task mgr., ?official? files
• Institution-wide implementation of systems & procedures based on RM policies underway; slow process
• Access & info. retrieval (IR) problems

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• Doc. Mgt./ IR Issues & Problems
  • SEARCHING FOR & LOSING INFORMATION
    • IR reduces productive time by 10% or more
    • Lost info. delays tasks & can lead to incomplete or inferior work product
    • IR problems lead to ?work arounds? that get the work done, though not necessarily in the right way
    • Lost info. leads to re-work
  • INEFFECTIVE SHARING
    • Leads to unnecessary replication
    • Deprives organisation of benefit of its cumulative knowledge
  • ORGANISATIONAL RESISTANCE TO ADOPTING DOC. MGT. & IR TECHNOLOGY DUE TO
    • Budgetary constraints
    • Bureaucratic inertia
    • Absorptive capacity issues
  • FRAGMENTED SYSTEMS = FRAGMENTED & AD HOC DOCUMENT CAPTURE PROCESS