Functional Requirements for Membership, Development & Participation Systems
By David Bearman with an Introduction by Gail Lord.
Bearman, David. Functional Requirements for Membership, Development & Participation Systems, Pittsburgh: Archives & Museum Informatics, 1990.
Table of Contents
- Introduction:
- The Role of Membership & Development in Museums
- by Gail Lord (PDF)
- Chapter 1: Membership, Development & Participation Functions (PDF)
- Acquiring Members
- Acquiring Members
- Providing Services
- Marketing and Promoting Services
- Collecting and Administering Income
- Chapter 2: Membership, Development & Participation Data (PDF)
- Membership and Client List Management
- Participation
- Development
- Chapter 3: Evaluating Membership, Development & Participation Systems (PDF)
- Application Specific Requirement
- Membership:
- List Maintenance
- Membership Cards
- Mailing
- Prospect Matching
- Contacts Management
- Development:
- Solicitation
- Gifts Management
- Pledge Management
- Planned Giving
- Fund-raising Campaign Management
- Partipation:
- Attendance
- Reservations
- Ticketing
- Visitor Surveys
- Volunteer Mail
- Sales:
- Retail Shops
- Mail Order & Fulfillment
- Promotion
- Financial Management:
- Invoicing
- Matching Programs
- Administering Gifts
- General Systems Features
- Management Concerns in Systems Acquisition
- Appendix A: Data Requirements (PDF)
- Appendix B: Checklist of Membership, Development & Participation System Evaluation Features (PDF)
- Appendix C: Types of Reports as Output Requirements (PDF)
- Appendix D: Vendors & Systems (PDF)
- Appendix E: Selected List of Museums with Membership & Development and Ticketing Packages (PDF)
- Figure 1: Membership, Development & Participation Systems Major Data Entities & Relations (PDF)
This title is out of print and only available electronically.