Evaluating Quality and Usability of Museum Web Sites

July 27 - August 2, 2002

Instructors

Paolo Paolini, Franca Garzotto, and Nicoletta Di Blas, Politecnico di Milano, Milan, Italy

Overview

The course addresses both the principles and the criteria for assessing the quality and usability of museum Web sites. Participants will engage in hands-on experiences, where Web sites are discussed and evaluated in detail. Different levels of evaluation will be considered, including interface, content, structure, navigation, and functionality. An innovative systematic approach (MILE), based upon user scenarios will be taught and used throughout.

Full Outline

DAY 1

Systematic MILE: a method for evaluation, introduction

MILE: evaluating structure and navigation

DAY 2

Structure And Navigation Evaluation (hands on) 1

Structure And Navigation Evaluation (hands on) 2

DAY 3

MILE: evaluating content

MILE: evaluating the interface

Content And Interface Evaluation (hands on) 1

DAY 4

MILE: scenarios' based evaluation

MILE: how to obtain scores and how to work with them

Scenarios' Based Evaluation (hands on) 1

DAY 5

Obtaining Scores And Working With Them (hands on)

Recap Of The Method And Discussion