* From Paul Cole ?Impact of Group Context on Patters of Groupware Use: A Study of Computer Conferencing as a Medium of Work Group Communication and Coordination?, MIT Center for Coordination Science.
Leadership: degree to which leader integrates the technology, establishing expectations for use, incentives and/or consequences for use, modeling and reinforcing use. Also includes communication & management style: ?leadership by example?
Task Fit: degree to which technology assists individuals and workgroup to accomplish their work. Does the technology make critical tasks easy to accomplish and provide tangible benefits?
Process Fit: does the technology match the work practices and culture of the group?
Group Learning: can the group adapt the technology to its work environment or adapt its behaviour to the technology? How does the group manage the introduction of technology?
CSFs for Bankwide doc. mgt. program include
make it institutional priority deserving sustained commitment
institutional funding vs. charge-back
integrate with other OIS efforts (messaging, intranet, KMS, etc.)
institution-wide deployment (economies of scale and scope)